PlayFab Status

All Systems Operational

API Operational

Authentication Operational

Player Data Operational

Inventory Operational

Purchasing and Receipt Validation Operational

Statistics and Leaderboards Operational

Virtual Currency Operational

Matchmaking Operational

Title Configuration Operational

Admin Operational

PlayStream Operational

Event Processing Operational

Webhook Deliveries Operational

S3 Event Archiving Operational

Cloud Script Operational

Reports Operational

Add-ons Operational

Appuri Operational

Segment Operational

Kochava Operational

GitHub Operational

Innervate Operational

PayPal Operational

Photon Operational

New Relic Operational

Kongregate Operational

Apple Operational

Google Play Operational

Facebook Operational

Steam Operational

PlayStation Network Operational

Xbox Live Operational

Custom Game Servers Operational

US Operational

EU Operational

Singapore Operational

Japan Operational

Australia Operational

Brazil Operational

Support and Documentation Operational

Game Manager Operational

PlayStream Debugger Operational

Event History & Search Operational

Console Operational

Player Search Operational

API Graphs Operational

Multiplayer Game Servers (private preview - beta ) Operational

Player Portal Operational

Player Password Reset Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 24, 2018

Leaderboard API Request High Latency

Resolved - Due to a server upgrade we experienced a spike in latency for approximately 5 minutes. Latency has returned to normal now. This occurred from 11:56AM PST (6:56PM UTC) to 12:01PM PST (7:01PM UTC). We do not expect this to recur as it was caused by applying a patch to prevent an occurrence of today's earlier Leaderboard failures.
Jun 24, 12:08 PDT

Leaderboard API Elevated Latency and Error Response Rate

Resolved - This incident has been resolved.
Jun 24, 10:49 PDT

Monitoring - We have completed a database recovery operation and are monitoring leaderboard related API and event processing performance.
Jun 24, 10:09 PDT

Identified - At approximately 16:08 UTC leaderboard related APIs began failing at higher than normal rates. We have identified the cause for this issue as a database failure, and are in the process of updating to resolve it.
Jun 24, 10:03 PDT

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

API returning 500 Errors

Resolved - This incident has been resolved.
Jun 21, 12:25 PDT

Investigating - We deployed code with an error that caused a number of API endpoints to return 500 errors. This included:
* /Server/GetUserAccountInfo
* /Server/GetUserData
* /Server/GetTitleInternalData
* /Server/GetPlayerStatistics

The root cause was errors deserializing data from our underlying data store.
Jun 21, 12:25 PDT

Jun 20, 2018

Player Password Reset Portal Down

Resolved - The player password reset portal was down from 2018-06-20 9:30AM PDT until 2018-06-20 11:30AM PDT. During this time, players were unable to reset their passwords via the player password reset portal.
Jun 20, 11:30 PDT

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

Metrics pipeline outage

Resolved - There was an issue with our metrics pipeline that resulted in missing data between 4:00am and 4:55am on some dashboard graphs (notably API Calls). The APIs were operating normally, requests were being handled during that time, and reports will not be affected.
Jun 17, 04:00 PDT

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.