Status of PlayFab services and history of incidents

On November 11th, 2024, between 4:30 PM and 6:30 PM PST, some customers experienced a high rate of internal server errors when accessing PlayFab's Inventory/Redeem APIs. The incident was caused by a new deployment that introduced a code defect, resulting in increased 500 error responses. We resolved the issue by rolling back the deployment.

Root Cause Analysis

The root cause of the incident was a human error in the code, where an incorrect config was deployed leading to new Redeem API errors.

Action Items

·       To prevent similar incidents from happening again, we improved our testing and validation procedures