Status of PlayFab services and history of incidents

This incident has been resolved.

All queries are now returning the expected results but that some queries via the GetPlayersInSegment API are still taking longer than usual. We continue to investigate the issue with such queries. Thank you for your patience.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Still investigating. Full resolution anticipated by Wednesday, November 4, 2020. Most player/segment queries are working, but some will be taking longer and there will be elevated error rates.

We are continuing to monitor for any further issues.

Player queries, including segments are roughly 13 hours behind and will continue to get more stale until we finish a deployment this evening. Once that deployment is complete, segment queries involving player statistics will still be stale. We plan to address that issue tomorrow.

We are continuing to monitor for any further issues.

As a fix, we are switching player search to Kusto. This action will cause a latency of ~2-5 mins and examples of queries in UI search boxes to not work.

The root cause has been identified and the team is working toward a fix.

We are currently investigating this issue.