System Status

Status of PlayFab services and history of incidents

Operational
Partial Outage
Major Outage

Game Manager Login Issues

Incident Report for PlayFab

Resolved

This incident has been resolved.
Posted Feb 21, 2025 - 19:00 PST

Monitoring

We are monitoring Game Manager account issues. Customers who are experiencing login issues should be assured that their data is unaffected and will be available once their account access has been restored.

If your account has been locked, please use the Contact Us form located at https://playfab.com/contact to have your account unlocked.

For now, we recommend that customers seeing the PlayFab Account to Microsoft Account migration flow select "Migrate Later".
Posted Feb 21, 2025 - 18:35 PST

Update

We are continuing to troubleshoot Game Manager account issues. Customers who are experiencing login issues should be assured that their data is unaffected and will be available once their account access has been restored.

If your account has been locked, please use the Contact Us form located at https://playfab.com/contact to have your account unlocked.

For now, we recommend that customers seeing the PlayFab Account to Microsoft Account migration flow select "Migrate Later".
Posted Feb 21, 2025 - 16:26 PST

Update

We have resolved the Game Manager login and logout issues. We are investigating an issue with PlayFab account to Microsoft Account (MSA) migration. For now, we recommend that customers seeing the account migration flow select "Migrate Later".
Posted Feb 20, 2025 - 23:46 PST

Identified

We have identified the issue and are working on deploying a mitigation.
Posted Feb 20, 2025 - 22:01 PST

Investigating

Some customers are currently experiencing issues logging into or out of Game Manager. We are currently investigating the issue. In the interim, we recommend that customers migrating to MSA select "Migrate Later" in the MSA migration flow.
Posted Feb 20, 2025 - 17:56 PST
This incident affected: Game Manager (Console).