System Status

Status of PlayFab services and history of incidents

Operational

Partial Outage

Major Outage

Matchmaking - Increase In API Failures

Incident Report for PlayFab

Resolved

This incident has been resolved.

Posted Apr 04, 2021 - 21:44 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 04, 2021 - 21:12 PDT

Update

We are continuing to investigate this issue.

Posted Apr 04, 2021 - 20:58 PDT

Update

We are continuing to investigate this issue.

Posted Apr 04, 2021 - 20:24 PDT

Update

As of right now, GetMatch requests appear to be normal, but we expect the intermittent drops to continue until we mitigate the underlying issue. We are continuing to investigate.

Posted Apr 04, 2021 - 19:53 PDT

Investigating

As of 01:30 UTC, we have seen drops in GetMatch return across multiple titles. We are continuing to investigate.

Posted Apr 04, 2021 - 19:23 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 04, 2021 - 18:45 PDT

Monitoring

Our services have scaled out, and GetMatch requests have returned to normal. We will continue to monitor the situation.

Posted Apr 04, 2021 - 18:06 PDT

Update

We are scaling out more services to handle the load.

Posted Apr 04, 2021 - 17:45 PDT

Update

We are continuing to investigate this issue.

Posted Apr 04, 2021 - 17:17 PDT

Update

We are continuing to investigate this issue.

Posted Apr 04, 2021 - 16:46 PDT

Investigating

As of 20:30 UTC, we have been seeing drops in GetMatch requests across multiple titles. We are still investigating, but have already begun scaling out resources in case the issue is load related.

Posted Apr 04, 2021 - 16:17 PDT

This incident affected: API (Matchmaking).