Between December 5, 2025, 11:37 PST and December 22, 2025, 14:20 PST, some PlayFab customers experienced inaccurate metrics reporting for certain dashboards (which were underreported by as much as 30%). The issue was caused by an infrastructure misconfiguration.

Impact

Some PlayFab dashboards displayed inaccurate or incomplete data during this period. Metrics such as API call volumes, login counts, and cloudscript processing times were underreported by up to 30%. No customer gameplay or operational functionality was affected, but visibility into service activity and performance was temporarily reduced.

Root Cause Analysis

A component responsible for metrics reporting was misconfigured, leading to the data not being displayed in dashboards at full accuracy.

Action Items

• We updated our infrastructure to ensure metrics are always sent to the correct environment.

• We improved monitoring to better detect and alert on unexpected drops in metrics volume.