On November 23rd–24th, 2025, some customers experienced errors when using PlayFab’s Plan Recommendation and Pricing Sync features. The incident was caused by an authentication issue in a billing service component, which disrupted several related services. We resolved the issue by updating the connection logic for our data service.

Impact

Customers were unable to access plan recommendations and update workflows. The issue was detected by our monitoring systems and reported by customers.

Root Cause Analysis

The authentication errors were triggered by changes in the underlying .Net version, which affected how a billing service component connected to our data service.

Resolution

We updated the connection logic for the billing service component, restoring normal operation and notifying affected customers.

Action Items

• Improved the connection logic for our data service in the affected billing service component.

• Enhanced monitoring to detect authentication issues earlier.