Status of PlayFab services and history of incidents

On April 10th, 2024, between 10:30 AM and 11:15 AM UTC, some customers experienced intermittent errors and delays when accessing PlayFab's API. The incident was caused by a code change that caused servers to operate in the wrong environment. We resolved the issue by manually updating DNS records and pointing to the correct cluster. 

Action Items 

• We improved our testing and validation procedures for deployments to catch such bugs before they reach production. 

• We enhanced our monitoring and alerting systems to detect and report any anomalies in the server’s behavior and performance.