Status of PlayFab services and history of incidents

On November 14th, 2024, between 13:07 PST and November 15th, 2024 at 02:48 PST, some customers experienced issues accessing player data from the Data Explorer pages in PlayFab's Game Manager. The incident was caused by a misconfigured internal URL in the service powering the Data Explorer page. The issue was resolved by a configuration update that corrected the URL.

Root Cause Analysis

The incident was triggered by a recent service update that changed how Game Manager sends requests to the PlayFab Insights databases. A bug in the code caused the incorrect domain to be used for some titles, resulting in errors when users tried to query past events.

Action Items

To prevent similar incidents from happening again, we have taken the following actions:

• Fixed the bug in the code to ensure the correct domain configuration