On February 7th, 2025, between 3:15 PM PST and 3:00 PM PST on February 8th, 2025, some customers experienced increased latency and intermittent failures when making PlayStation network-related calls (e.g., LoginWithPSN, RedeemPlayStationStoreInventoryItems) on PlayFab's service. The incident was caused by a PlayStation Network outage leading to a high rate of InternalServerErrors for API calls dependent on the PlayStation Network. We monitored the situation and the issue was resolved once the PlayStation Network recovered.

Impact

All PlayStation Network-related API calls experienced increased latency and an intermittent failure rate over the course of 24 hours. This incident impacted the overall availability SLA for PlayStation-related services during this period.

Root Cause Analysis

The root cause of this incident was an external issue with the PlayStation Network. The PlayStation Network outage was outside of our direct control and required intervention from PlayStation to resolve.

Action Items

• Improve our communication protocols with partners to receive timely updates on outages and recovery status.
• Enhance monitoring and alerting systems to detect and report anomalies in a more granular manner for external dependencies.